The results are part of a proven framework and roadmap for creating a superior customer-centric culture with measurement along the way that benchmarks your progress.
This is not just another survey.
It is a catalyst for change through benchmarking the customer-centric behaviours of your organization, group, team against the most customer-centric organisations globally.
The MRI framework can be blended into your company’s existing strategic and cultural initiatives.
The roadmap for creating customer centric cultures is below:
