The MarketCulture MRI Benchmark tool is only the first step in a cultural change process.
The visual presentation of results provides a good overview of the areas of change that may be of highest priority to you, but there are important aspects to consider before engaging in any change, i.e. how do the MRI results relate to my overall business goals and objectives?
MarketCulture Strategies has experience in leading you to make the right decisions based on the results, whether that is to take action or not.
It is important that when you choose to
take action, you adopt a solid change model and work with partners that can help create customer centric change across the organisation.
MarketCulture has a global network of partners with a wide range of capabilities aligned with the needs often identified during the MRI implementation.