The Market Responsiveness Index (MRI) What it is and how it works
Everyone in your group and subsequently across the entire organization because it measures the culture of the organization – it is cultural, not functiona...
Tue, 18 Oct, 2016 at 6:14 PM
Sample
size should be as close to 100% of the target work group (function, business
unit) as possible.
We are measuring cultural behaviours, ...
Tue, 18 Oct, 2016 at 7:30 PM
Ideally start with a Leadership MRI
Usually the senior leadership team wants to do this as a group. This might number 10-60 people depending on the ...
Tue, 18 Oct, 2016 at 7:30 PM
The
results are part of a proven framework and roadmap for
creating a superior customer-centric culture with measurement along the way
that benchmar...
Tue, 18 Oct, 2016 at 7:30 PM
Our
goal was to produce a tool that would meet varying needs to drive customer
centricity across an organisation.
With
that in mind we built...
Tue, 18 Oct, 2016 at 7:31 PM
1
Organisational instrument - to measure an
organisation’s collective culture style in terms of market responsiveness and
customer centric behavi...
Tue, 18 Oct, 2016 at 7:31 PM
"Customer Experience (CX) is defined as
how customers perceive their interactions with your company." – Forrester
“Customer Cultu...
Tue, 18 Oct, 2016 at 7:31 PM
Pricing is based on the number of users you want access to controlling the MRI Benchmark application. We have pricing for 1, 3, or 5 users. A user license p...
Mon, 25 Mar, 2024 at 11:03 PM